How to Handle Public Complaints

Training

05/17/2012
 
For More Info:
Email
Contact:
Sandra Perez at (562) 946-7903

THE COURSE FOCUSES ON INFORMATION RELEVANT TO ALL LAW ENFORCEMENT PERSONNEL, ESPECIALLY SUPERVISORS WHO CONDUCT PUBLIC COMPLAINT INQUIRES. MOST TOPICS DISCUSSED APPLY TO ALL POLICING AGENCIES. L.A.S.D. POLICIES AND PROCEDURES ARE USED TO ILLUSTRATE THE
FOLLOWING COURSE TOPICS:

 - VALUE AND NEED FOR THE PUBLIC COMPLAINT PROCESS
 - PUBLIC COMPLAINT INTAKE PROCESS
 - INVOLVED PARTIES' ROLES DURING THE PROCESS
 - FUNDAMENTAL PRACTICES WHEN HANDLING A COMPLAINT
 - WATCH COMMANDER SERVICE COMMENT REPORT MANUAL
 

IT IS HIGHLY RECOMMENDED STUDENTS BECOME FAMILIAR WITH L.A.S.D'S WATCH COMMANDER SERVICE REPORT (WCSCR) MANUAL PRIOR TO CLASS. IT IS ALSO SUGGESTED STUDENTS BRING A COPY OF THE MANUAL TO CLASS.  THE WCSCR MANUAL IS LOCATED AT
HTTP://INTRANET/INTRANET/SITES/INTERNAL_AFFAIRS/SCR-HANDBOOK.HTM
A CD WILL BE AVAILABLE AT CLASS FOR OUTSIDE AGENCIES.

Go to Class Schedule to enroll and location information.

For further information, please contact us at (800) 659-8985.

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